Thank you for shopping at Diva Biba Fashion House. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

Return Window We accept return requests within 5 days of the delivery date. After 5 days, we are unable to offer a return or refund.

Eligibility for Returns To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging with all tags attached.
  • You must provide proof of purchase (order number or receipt).
  • The item must not be a final sale or non-returnable item.

Non-Returnable Items The following items cannot be returned:

  • Items that have been used, washed, or altered.
  • Items damaged due to customer misuse or mishandling.
  • Customized or personalized items.
  • Items on sale or purchased with a discount code (unless defective).
  • Innerwear, lingerie, or hygiene-sensitive products.

Damaged or Defective Items If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery with:

  • Your order number.
  • Clear photos or videos of the defective or damaged item.
  • A description of the issue.

We will arrange a replacement or full refund for verified defective or incorrect items at no additional cost to you.

Return Process

  1. Email us at mail@divabiba.com with your order number and reason for return.
  2. Wait for our team to review and approve your return request.
  3. Once approved, you will receive instructions on how to ship the item back.
  4. Ship the item back within 3 days of receiving return approval.
  5. Once we receive and inspect the item, we will process your refund.

Refunds

  • Approved refunds will be processed within 7–10 business days.
  • Refunds will be credited to your original payment method.
  • Shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping Costs

  • If the return is due to a defective or incorrect item, we will cover the return shipping cost.
  • If the return is for any other reason, the customer is responsible for return shipping costs.

International Returns Since our products are sourced and shipped from China, some approved returns may need to be sent to an international return address. Return instructions and the applicable return address will be provided by our support team after your return request has been approved.

Please do not send any product back without receiving return instructions from Divabiba. We may be unable to process unauthorized returns.

Order Cancellations Orders can be cancelled within 24 hours of placement, provided the order has not already been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible.

Customs, Duties and Return Charges Any customs duties, taxes, import charges, or other government-imposed fees associated with an international shipment are the responsibility of the customer unless otherwise stated by Divabiba. Such charges are generally non-refundable.

Contact Us If you have any questions about our return and refund policy, please contact us at:

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